19 april, friday
my macbook starts acting up, the screen starts hanging and going mental.
first call to apple care @ bullring was made at about 1745hours. spoke to a really nice guy who was really patient who asked me to do a couple of resets. followed his instructions and at the end of the call he said that if the problem came back again i was to call apple care again, and they would sort something out.
at about 1am that night, my macbk starts going mad again. so i decide to call first thing on 20 april, saturday.
20 april, saturday
according to the apple bullring website, they open at 9am. i woke up at 8.50am to get ready to call them. at 9am, they were still shut (and i only find this out after listening to a 30 seconds iphone 5 jingle). at 9.15am, they were still shut (by now i can memorize the iphone 5 jingle). at 9.30am, the hotline is open and i recite my case number to what sounds like a siri-type thing. i get directed to an assistant.
him: can i have your first and last name, and your phone number
me: *tells him all that and about the problem*
*after 5 minutes of listening to me*
him: this is the iphone department.. i’ll try to redirect you to the mac tech support department.
*after 5 minutes of commercials*
him: sorry they’re not picking up, shall i try again?
me: *in my mind: idk why you didn’t tell me you were iphone support from the start..?* yes, sure try again.
*after another 5 minutes of commercials*
him: sorry they’re closed on saturdays.
me: *in my mind: u didn’t know this from the start?!* well, should i come down to bullring to just try and see someone and get it fixed? would that be the quickest way?
him: hang on let me try to find that out for you
*5 minutes of commercials* i swear at this point i was ready to shoot him how is anyone so stupid?
*a voice comes on and it’s a female this time*
her: hi, can i have your first and last name and number?
me: *thinking: who are you and why doesn’t apple have a database where they key things in? i’m repeating this info twice in the same phone call these people are retards* *tells her anyway*
her: ok, the mac tech support department opens at 10am on saturdays.
me: huh your colleague just told me they’re closed on saturdays. are you sure?
her: yes. i have redirected several calls to them myself.
me: well i don’t know who to believe anymore.
her: i am very sure. my colleague told me you wouldn’t take no for an answer.
me: *could feel the anger rising in me…are you stupid or are you stupid i don’t know if i’ve ever encountered anyone more rude or stupid rly wished she was in front of me then would have dug her eyeballs out and shoved them down her throat* he was the one who redirected me all over the place and i held on for ages and he doesn’t even know his stuff. it is most frustrating for me. if he had told me from the very beginning he was iphone support and that mac tech department opens at 10am, i would have left it at that and just called back at 10.
her: i am sorry miss.
sorry your lan really wtf how stupid are you i really wish i got her name feel like it was laura or something but anyway not like i can do anything about it because apple doesnt even have a complaints department and i don’t have the time to deal with low lifers and dumb bitches anyway.
me: *calls apple…listens to their iphone 5 jingle……finally gets directed to mac tech support*
guy: first and last name and phone number please
me: oh gosh blablablabla
guy: ok what’s the issue
me: *tells him*
guy: ok i’ll put in a repair request. they’ll call you back within 48 hours, they don’t work on weekends. and they’ll arrange a time to go and check your macbook onsite for you, and if they can’t fix it on the spot, they’ll collect it and they’ll bring it back to the workshop, and then deliver it back to you.
me: ok that’s great, thanks.
22nd april, monday
i receive a call at 10am, from group 8 limited - the company who does apple repairs
lady on phone: hi, when would you like your macbook collected for repair?
me: tomorrow would be great. hang on, i thought you guys did onsite repairs, and only took the macbook in if you couldn’t fix it?
lady: oh is that what the apple guys told you. no we don’t do that. we just take it in right away.
me: oh how long does that take then
lady: one week.
me: ok right um ya just pick it up tomorrow.
lady: ok so here’s the procedure. someone will come to your door, pass you a box and packaging. you package it yourself, stick the security seal on and return it to him, and he’ll bring it back to us.
me: ok is there a certain time he’ll be coming/ can he call me before he comes
lady: er no. anytime between 9am - 6pm, and the drivers don’t have phones.
the drivers don’t have phones??? who doesn’t have a phone??? this is the most ridiculous thing i’ve ever heard. a courier service delivery guy does not have a phone.
me: ok thanks. *resigned to waiting in room the whole of 23 april, i.e. today.*
i wake up and back up all my stuff, get ready for the guy to come collect it. at 4.30pm i decide to check the tracking details of the packaging parcel (group 8 texted me details of the packaging getting to me) and i realize they delivered it to the warwick post room at 1pm….i thought it was coming straight to my door…..and a guy was meant to wait for me….to pack…….and take it back…… so i call group 8
me: *explains problem*
lady: oh i’m sorry…i guess it’s because you’re in a university so everything goes to the post room and drivers aren’t allowed to just drop things off at your room..?
you don’t see fish and chicken and pork and stems of kailan from tesco going to the post room do you???
me: *dumbstruck* ok thanks
so anyway, i’ve decided to just bring my macbook in to the genius bar at bullring this thursday - made an appointment for 10am. will just go in bright and early and let them diagnose it and see if they can fix it on the spot, or if they have to take it away. feel like i’ve really learnt that i can’t rely on anyone especially not support staff. i guess they’re support staff for a reason and not more. but that said, the first guy who attended to me was really really nice and polite and i appreciate that. also have learnt not to get worked up/frustrated/angry/upset too easily with people who are clearly just stupid, irresponsible and unreliable. i can’t say i can’t be bothered to deal with them because i have to, because it’s just part of being a member of society. but i now know that i don’t have to let them get to me. i can work out solutions on my own, i have amazing friends who offer to lend me ipads and netbooks when they learnt that my macbook would be taken away (tq rach & yulia), i have a supportive family even though they’re 8,000 miles away and above all i have God who is in control and taking care of me.
x fingers for thursday + pray my macbook doesn’t act up again! xoxo tyq
have drunk about 3litres of chinese tea in the past 5 hours.. doesn’t sound like a lot but it is. feel like puking chinese tea now sob